About Domestic Violence Service Management

About DVSM

Domestic Violence NSW Service Management (DVSM) is a registered charity (ABN: 26-165-400-635) which aims to prevent and to provide support for people escaping/experiencing domestic and family violence and homelessness.

DVSM provides support services in an urban context (Inner Sydney), in a suburban context (Western Sydney) and in remote rural NSW (Wilcannia). DVSM also provides professional services (Insight Exchange) to build capacity and share learning about domestic and family violence within the Community Services sector and more broadly with the wider ecosystem of corporations, organisations, institutions, online and local communities.

February 2022 MEDIA RELEASE: DVSM Expansion means Community Spaces for Wilcannia

Domestic Violence Service Management (DVSM), the not-for-profit organisation behind the Wilcannia Safe House (WSH), are expanding their footprint in Wilcannia.

DVSM have been a part of the Wilcannia community since 2013, offering support services and accommodation to women and children impacted by domestic and family violence and homelessness. In the last year alone, the Wilcannia Safe House team supported over 199 women and children. In addition to DVSM's support services, working closely with and educating the community about their roles in ending violence, is a key initiative for the organisation – as seen through the community-supported Wilcannia Fashion Parade, every year.

Focused on the future and increasing the positive impact DVSM's services have had within the local community, led to DVSM embarking on an expansion project.

DVSM Wilcannia Expansion PR Feb 2022

Coercive Control Response

In early February 2021, DVSM submitted a response to the NSW Parliament Coercive Control Joint Select Committee Inquiry, sharing our experience on the front line, and the experience of our clients. We believe it is critical to have voices of lived experience at the table and included in the assessment, co-design and implementation of any potential changes to legislation, and it is imperative that the voices of all marginalised groups are also heard and considered - including Aboriginal women, children & young people, women with disabilities and women on temporary visas. We need a national broad definition of domestic and family violence  to ensure consistency of approach, understanding and legislation.

COVID-19 Response

Learn about our COVID-19 response in the areas of service delivery, case management support, Insight Exchange and more.

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Our history

Domestic Violence NSW Service Management (DVSM) was created as a non-profit company registered under the Australian Charities and Not for Profits Commission Act 2012.

We recognise the many years of important work already established and achieved through the NSW Women’s Refuge Movement since 1974. We also recognise that there are many organisations working diligently and proactively to prevent, respond to and redress violence in society.

In February 2020, Insight Exchange launched the Workplace Kit for responding to DFV. In March 2020, in alignment with DVSM’s vision, DVSM auspiced the Centre for Women’s Economic Safety. In July 2020, DVSM commenced the next chapter of 12 month Specialist Homelessness Service contracts (MOMO, ROAR, DVAHS and Wilcannia Safe House). A small number of individuals plus a silent donor further invested in Insight Exchange initiative to sustain the work further. In August 2020, DVSM extended its work by establishing two Executive leaders to drive the important work. To lead the extension of the work, a General Manager was appointed to lead DVSM’s service provision, and the CEO of DVSM was appointed as Director of DVSM’s Insight Exchange.

DVSM commenced a new strategic plan 2019 – 2021. Specialist Homelessness Service Contracts moved to mapping under Department of Communities and Justice (formerly FACS). Insight Exchange continued to engage with a diverse range of sectors, services and communities. Key highlights included cross sector masterclasses and Practice Exchange. A small number of individuals plus a silent donor invested in Insight Exchange initiative to sustain the work further.


In March 2018 DVSM launched the release of a cross-organisational Practitioner Toolkit shared internally and externally across sectors.

DVSM & Sightlines Professional Services completed and shared projects and initiatives to improve service design and delivery and build broader cross-sector awareness and improved responses to Domestic and Family Violence.


In March 2017 DVSM established Sightlines Associates who lead and/or advise on projects that relate to identified practice priorities and community needs.

In June 2017 DVSM recontracted three Specialist Homelessness Services ROAR, MOMO and Wilcannia Safe House (WSH). The projects undertaken by Sightlines Associates have been designed to inform service improvements over the next contract period to 2020.


In 2016 DVSM was successful in a competitive tender to deliver the Western Sydney Domestic Violence Response Enhancement (After Hours Services) (DVAHS).


In July 2015 DVSM commenced the Children and Schooling Programme funded through the Department of the Prime Minister and Cabinet.

In September 2015 DVSM established a Professional Services Division – Sightlines.


In November 2014 DVSM started Moving Out Moving On (MOMO) in Sydney’s inner city, and expanded Refuge Outreach Action Response (ROAR) operations in Western Sydney.


Domestic Violence NSW Service Management (DVSM) was established in 2013 as a non-profit company registered under the Australian Charities and Not For Profits Commission Act 2012.