Case Manager – ROAR

  • Western Sydney
  • Full-time – Rooty Hill
  • Great team
  • Salary packaging available
  • Above SCHADS Level 4 Award pay rate
  • Regular day off (for full-time workers)
  • Extra recreation leave after 12 months
  • Maximum term contract until 30 June 2024

Full-time position working with women and families experiencing the impact of domestic and family violence

We are looking for an experienced and engaged individual to join our highly skilled and passionate team who are focused on the safety of women and children escaping Domestic and Family Violence. If you are looking for a position which allows you to work both autonomously and within a team, and apply your passion for outstanding client outcomes, then we would love to hear from you.

About us

We are a registered charity which aims to prevent and to provide support for people escaping/experiencing Domestic and Family Violence (DFV) and homelessness.

DVSM provides support services in an urban context (Inner Sydney), in a suburban context (Western Sydney) and in remote rural NSW (Wilcannia).

Our organisation is committed to protecting children and young people.

For more information about who we are and what we do, please visit our website

Purpose of Position

As a Case Manager for our Refuge Outreach Action Response (ROAR) service, you will be responsible for delivering person centred, strength-based case management services within a Human Rights Framework. This includes work within a crisis refuge and outreach for women and children escaping domestic violence. The ability to participate in on-call roster is an essential requirement of the role.

This position is positioned SCHADS Award Level 4.

Key Accountabilities

  1. Work in alignment with DVSM values and principles
  2. Provide comprehensive case management in alignment with DVSMs Practice Framework to an allocated case load of clients
  3. Contribute to client services program objectives
  4. Support the ROAR team in the WHS and maintenance of the refuges
  5. Contribute to the design and continuous improvement of efficient service systems
  6. Fulfil duties in the relevant Duties Matrix
  7. Perform at the relevant level in the Community Services Capability Framework
  8. Adhere to DVSM’s Policies and Procedures
  9. Undertake other duties within the scope of this role, as reasonably directed.


Essential Criteria

  • Relevant tertiary qualifications at minimum diploma level
  • Demonstrated understanding of the impacts of domestic and family violence
  • Demonstrated ability to use strengths-based case management approach
  • Excellent organisational and administrative skills with attention to detail, efficiency and ownership
  • Demonstrated ability to be self-directing, plan and prioritise workload and show initiative
  • Excellent verbal communications and interpersonal skills including competence to manage sensitive matters and materials.
  • Sound written communication skills, including knowledge of best practice in writing case notes
  • Computer literacy skills to at least an intermediate level
  • A confident, proactive ‘can-do’ attitude with willingness to multitask and self-manage competing priorities with proactive. communication and flexibility to support the team
  • Ability to be able to participate in an on-call roster.

Case Manager ROAR Position Description

To be female is a genuine requirement for the position under Section 31 of the Anti-Discrimination Act 1977.

Current Driver’s Licence & First Aid certificate are requirements.

A successful Working with Children Check (WWCC) and Federal Police check is required to be employed with DVSM.

Desirable Criteria

  • Minimum two years' case management experience
  • Experience working with a coordinated, wrap around service model
  • Prior experience working in SHS services
  • Proven ability to work without direct supervision in outreach services

First Nations people are strongly encouraged to apply.

How to Apply

If this sounds like the role for you, please send your resume and cover letter addressing the selection criteria to [email protected]. All applications will be reviewed on receipt so please send your application ASAP if you are interested. Applications without a cover letter addressing the essential criteria will not be considered for shortlisting. Due to capacity, we will only be contacting shortlisted candidates.